Charter Fiberlink – Missouri, LLC

 Intrastate Interexchange Tariff

P.S.C. MO – No. 4
This tariff applies to the resold and facilities-based Intrastate Interexchange Telecommunications Services furnished by Charter Fiberlink-Missouri, LLC (“Telephone Company” or “Charter Telephone”) between one or more points in the State of Missouri.  This tariff applies to residential customers. 

This tariff is on file with the Public Service Commission of Missouri, and copies may be inspected, during normal business hours, at the Telephone Company’s principal place of business, 12405 Powerscourt Drive, St. Louis, MO 63131.  This tariff complies with Missouri Public Service Commission rules and Missouri statutes applicable to the Company. 

Table of Contents

INTEREXCHANGE TARIFF…	2
1.1			Listing of Waivers…	2
1.2.			Explanation of Symbols/Tariff Format….	3
1.3.			Definitions and Terms…	4
2.1.			Rules and Regulations………………………..	7
	2.1.1	Use of Service	7
	2.1.2	Limitations……	7
2.2.	Liabilities of The Telephone Company…..	8
2.3.	Responsibilities of The Customer…	10
2.4.	Payment of Charges….	11
2.5.	Disconnection of Service by Customer…	12
2.6.	Cancellation for Cause…	12
2.7.	Notice and Communication…	13
2.8.	Taxes, Surcharges and Utility Fees….	13 
2.9.	Customer Billing Inquiries…	14
3.1.			Description of Services…	14
	   	3.1.2	Charges Based on Duration of Use…	14
3.2.	Product Description…	15
		3.2.1	Switched Outbound (1+)……………………………………………………………………………………15
4.1.	Rates and Charges…………………………………………………………………………………………………….16
	4.1.1		Switched Outbound (1+)……………………………………………………………………………………16
			--Option 1 Charter Basic……………………………………………………………………………………16
			--Option 2 Charter LD Package……………………………………………………………………………16
5.1.	Promotions…	…………………………………………………………………………………………………………..17

1.1.	Listing of Waivers

During the Certification process, Charter Fiberlink – Missouri, LLC, requested and received waivers of certain MO PSC statutes and Commission rules for the provision of interexchange telecommunications services:

Statutes

392.210.2			Uniform system of accounts
392.240.1			Rates – rentals – service & physical connections
392.270			Valuation of property (ratemaking)
392.280			Depreciation accounts
392.290			Issuance of securities
392.300.2			Acquisition of stock
392.310			Stock and debt issuance
392.320	Stock dividend payment
392.330			Issuance of securities, debts and notes
392.340			Reorganization (s)

Commission Rules

4 CSR 240-10.020		Depreciation fund income
4 CSR 240-30.010(2) (C)	Posting of Tariffs
4 CSR 240-30.040		Uniform system of accounts
4 CSR 240-33.030		Minimum charges
4 CSR 240.35			Reporting of bypass and customer specific arrangements

1.2.	Explanation of Symbols/Tariff Format

The following symbols are used herein to identify schedule and text changes:

(D)	Discontinued Rate, Treatment or Regulation
(I)	Increased Rate, New Treatment (Increase)
(M)	Move of Text - No Rate Change
(N)	New Rate, Treatment or Regulation
(R)	Reduced Rate, Treatment or Regulation
(T)	Change in Text - No Rate Change
(Z)	Correction of Text – No Rate Change							            

The initial issuance of the Interexchange Tariff will be designated as “Original Page XX” in the header of each page. Thereafter, any revisions filed to the Interexchange Tariff will be designated using the above symbols to indicate the area of text being changed and the page will be revised to reflect “Xth Revised Page XX”.

1.3.	Definitions and Terms

Glossary of Definitions and Terms:

Account - Either a Customer’s physical location or individual Service represented by a unique account number within the Billing Hierarchy. Multiple Services each with a unique account number may be part of one physical location. 
Alternative Local Exchange Carrier (“ALEC”) or Competitive Local Exchange Carrier (“CLEC”) -means any entity or person providing local exchange services in competition with an ILEC or LEC. 
Authorization Code - A multi-digit code that enables a Customer to access the Telephone Company’s network and enables the Telephone Company to identify the Customer’s use for proper billing.  Also called a Personal Identification Code or PIN. 
Authorized User - A person, firm, or corporation, who is authorized by the Customer to be connected to the Service of the Customer. 
Business Hours - The phrase “business hours” means the time after 7:00 A.M. and before 10:00 P.M., Monday through Friday; after 8:00 A.M. and before 5:00 P.M., Saturday (excluding holidays). 
Called Station - The terminating point of a call (i.e., the called number). 
Calling Station - The originating point of a call (i.e., the calling number). 
Calling Area -A specific geographic area so designated for the purpose of applying a specified rate structure. 
Carrier - The term “Carrier” means Charter Telephone or the Telephone Company. 
Central Office -A Local Exchange Carrier’s office where a Customer’s lines are terminated for the purpose of offering local telephone service and to connect with interexchange carriers. 
Competitive Local Exchange Carrier (“CLEC”) or Alternative Local Exchange Carrier (“ALEC”) -means any entity or person providing local exchange services in competition with an ILEC or LEC. 
Commission – Missouri Public Service Commission (“MO PSC”).
Customer - The person, firm, company, corporation, or other entity, having a communications requirement of its own that is responsible for the payment of charges and for compliance with this Tariff.  See “End User”. 
Customer-Provided Equipment - Telecommunications equipment provided by a Customer used to originate calls using Charter Telephone’s service located at the originating location. 
Delinquent or Delinquency - An account for which payment has not been made in full on or before the last day for timely payment. 
Digital Transmission - Information transmitted in the form of digitally encoded signals. 
End User - The ultimate user of the telecommunications services and who orders service and is responsible for payment of charges due in compliance with the Company’s price list regulations.  See “Customer”. 
Exchange Area - A geographically defined area wherein the telephone industry through the use of maps or legal descriptions sets down specified area where individual telephone exchange companies hold themselves out to provide communications services. 
Facility (or Facilities) - Any item or items of communications plant or equipment used to provide or connect to the Telephone Company Services. 
FCC - Federal Communications Commission. 
Incumbent Local Exchange Carrier (“ILEC”) or Local Exchange Carrier (“LEC”) - is any local exchange carrier that was as of February 8, 1996 deemed to be a member of the Exchange Carrier Association as set forth in 47 C.F.R. 69.601(b) of the FCC’s regulations. 
Incomplete Call - Any call where voice transmission between the calling party and the called station is not established (i.e., busy, no answer, etc.). 
Interexchange Carrier (IXC) - A common carrier that provides long distance domestic and international communication services to the public. 
Local Access Transport Area (“LATA”) - The phrase “Local Access Transport Area” means a geographical area established by the U.S. District Court for the District of Columbia in United States v. Western Electric Co., Inc., 552 F. Supp. 131 (D.D.C. 1982), within which a local exchange company provides communication services. 

Local Exchange Company (LEC) - A company that furnishes local exchange telephone services. 

Local Exchange Service - is an arrangement which connects the residential End User’s location to the LEC’s network switching center, thereby allowing End User to transmit and receive local calls within the End User’s local calling area, or mandatory expanded area service (EAS) area, as defined by State commissions or, if not defined by State commission, then defined in the LEC’s State Tariffs. 

Location -A physical premise to or from which the Telephone Company provides Service. 

MRC – The monthly reoccurring charge.

NXX - The designation for the first three digits of a local telephone number where N represents 2-9 and X represents 0-9. 

NPA - An area code, otherwise called numbering plan area. 
Other Common Carrier - The term “other common carrier” denotes a specialized or other type of common carrier authorized by the Federal Communications Commission to provide domestic or international communications services. 

Premises - A building or buildings on contiguous property (except railroad rights-of-way, etc.). 
Primary Interexchange Carrier (PIC) -The interexchange carrier to which a switched access line is presubscribed. 

Regular Billing - A standard bill sent in the normal monthly the Telephone Company billing cycle.  This billing consists of one bill for each account assigned to the Customer with explanatory detail showing the derivation of the charges.

Residential Service -The phrase “residential service” means telecommunication services used primarily as non-business service.

Services - The Telephone Company’s regulated common carrier communications services provided under this Tariff.

Subscriber - The term “Customer” is synonymous with the term “subscriber”.

Switch - The term “switch” denotes an electronic device that is used to provide circuit sharing, routing, and control. 

Telephone Company – The term “Telephone Company” means Charter Fiberlink-Missouri, LLC.

Timely Payment - A payment on a Customer’s account made on or before the due date.

Underlying Carrier - A provider of interstate and intraLATA telecommunications services from whom the Telephone Company acquires services that it resells to Customers. 
2.1.	Rules and Regulations

The Telephone Company undertakes to provide intrastate interexchange telecommunications services within the State of Missouri on the terms and conditions and at the rates and charges specified herein. 

The Telephone Company installs, operates and maintains the communication Services provided hereunder in accordance with the terms and conditions set forth under this Tariff.  It may act as the Customer’s agent for ordering access connection facilities provided by other carriers or entities when authorized by the Customer to allow connection of a Customer’s location to the Telephone Company’s network. The Customer shall be responsible for all charges due for such service arrangements. 

The Telephone Company’s Services and facilities are available twenty-four (24) hours per day, seven (7) days per week. 

2.1.1	Use of Service 

Services provided under this Tariff may be used only for the transmission of communications in a manner consistent with the terms of this Tariff and regulations of the Federal Communications Commission. 

Services provided under this Tariff shall not be used for unlawful purposes.  Service will not be furnished if any law enforcement agency, acting within its jurisdiction, advises that such services are being used in violation of the law. 
	
2.1.2	Limitations 

Service is offered subject to the availability of the necessary facilities or equipment, or both facilities and equipment, and subject to the provisions of this Tariff.  The obligation of the Telephone Company to provide Service is dependent upon its ability to procure, construct, and maintain facilities that are required to meet the Customer’s order for Service. The Telephone Company will make all reasonable efforts to secure the necessary facilities. 

The Telephone Company reserves the right to limit or to allocate the use of existing facilities, or to additional facilities offered by the Telephone Company, when necessary because of lack of facilities, relevant resources, or due to causes beyond the Telephone Company’s control.  In addition, the Telephone Company reserves the right to discontinue Service when the Customer is using the Service in violation of law or the provisions of this Tariff. 

The Telephone Company does not undertake to transmit messages, but offers the use of its facilities when available, and will not be liable for errors in transmission nor for failure to establish connections. 

The Telephone Company reserves the right to refuse service to Customers due to insufficient or invalid charging information. 

The Telephone Company may block calls that are made to certain cities or central office exchanges, or use certain Authorization Codes as the Telephone Company, in its sole discretion, 
deems reasonably necessary to prevent unlawful or fraudulent use of Service. 

The Telephone Company will use reasonable efforts to maintain only the facilities and equipment that it furnishes to the Customer.  The Telephone Company may substitute, change, or rearrange any equipment or facility at any time and from time to time, but shall not thereby alter the technical parameters of the service provided the Customer.  The Telephone Company shall have the right to make necessary repairs or changes in its facilities at any time and will have the right to suspend or interrupt service temporarily for the purpose of making the necessary repairs or changes in its system.  When such suspension or interruption of service for any appreciable period is necessary, the Telephone Company will give the Customers who may be affected reasonable notice thereof as circumstances will permit, and will prosecute the work with reasonable diligence, and if practicable at time that will cause the least inconvenience.  When the Telephone Company is repairing or changing its facilities, it shall take appropriate precautions to avoid unnecessary interruptions of Customer’s service. 
2.2	Liabilities of The Telephone Company 

The Telephone Company’s liability for damages arising out of mistakes, omissions, interruptions, delays, errors, or defects in the installation, provision, termination, maintenance, repair, or restoration occurring in the course of furnishing service, channels, or other facilities, and not caused by the negligence of the subscribers, commences upon activation of service.  In no event does the Telephone Company’s liability exceed an amount equivalent to the proportionate charge to the Customer for the period of service during which such mistakes, omissions, interruptions, delays, errors or defects occur.  
	
When the facilities of other carriers are used in establishing connections to points not reached by the Telephone Company’s facilities, the Telephone Company is not liable for any act or omission of the other carrier(s).  The Customer will indemnify and save harmless the Telephone Company from any third-party claims for such damages referred to in this Section 2.2. 

In no event will the Telephone Company be responsible for consequential damages or lost profits suffered by a Customer as a result of interrupted or unsatisfactory service.  The Telephone Company will not be liable for claims or damages resulting from or caused by:  (i) Customer’s fault, negligence or failure to perform Customer’s responsibilities; (ii) claims against Customer by another party; (iii) any act or omission of any other party; or (iv) equipment or service furnished by a third party. 

The Telephone Company does not guarantee or make any warranty with respect to any equipment provided by it or leased on the Customer’s behalf where such equipment is used in locations containing an atmosphere which is explosive, prone to fire, dangerous or otherwise unsuitable for such equipment.  The Customer shall indemnify and hold the Telephone Company harmless from any and all loss, claims, demands, suits or other actions, or any liabilities whatsoever, whether suffered, made, instituted or asserted by the Customer or by any other party or persons, for any personal injury or death of any person or persons, and for any loss, damage or destruction of any property, whether owned by the Customer or others, caused or claimed to have been caused directly or indirectly by the installation, operation, failure to operate, maintenance, removal, presence, condition, location or use of such equipment so used. 

The Telephone Company is not liable for any defacement of, or damage to, the premises of a Customer resulting from the furnishing of services or the attachment of equipment, instruments, apparatus, and associated wiring furnished by the Telephone Company on such Customer’s premises or by the installation or removal thereof, when such defacement or damage is not the 
result of the Telephone Company negligence.  No agents or employees of other participating carriers shall be deemed to be agents or employees of the Telephone Company without written authorization.  The Customer will indemnify and save harmless the Telephone Company from any claims of the owner of the Customer’s premises or other third party claims for such damages. 

The Telephone Company and Customer shall be excused from performance under this Tariff and under the application for service for any period, and to the extent that the party is prevented from performing any service pursuant hereto, in whole or in part, as a result of delays caused by the other party or an Act of God, governmental agency, war, civil disturbance, court order, lockouts or work stoppages or other labor difficulties, third party nonperformance (including the failure of performance for reasons beyond the control of common carriers, interexchange carriers, local exchange carriers, suppliers and subcontractors), or other cause beyond its reasonable control, including failures or fluctuations in electrical equipment, and such nonperformance shall not be deemed a violation of this Tariff or of the application for service or grounds for termination of service.  Both parties retain all rights of recourse against any third parties for any failures which may create a force majeure condition for the other party. 
	
The Telephone Company is not liable for any damages, including toll usage charges, the Customer may incur as a result of the unauthorized use of its telephone facilities.  This unauthorized use of the Customer’s facilities includes, but is not limited to, the placement of calls from the Customer’s premises, and the placement of calls through Customer-provided equipment that are transmitted or carried on the Telephone Company network. 

Where there is a connection via Customer-provided terminal equipment or Customer-provided communications systems, the point of demarcation shall be defined as the Telephone Company facility that provides interconnection.  The Telephone Company shall not be held liable for Customer-provided access media or equipment.  Any maintenance service or equipment arrangements shall be addressed on an individual case basis. 

The Telephone Company will not be responsible if any changes in its service cause hardware or software not provided by the Telephone Company to become obsolete, require modification or alternation, or otherwise affect the performance of such hardware or software. 

The Company shall use reasonable efforts to make services available by the estimated service date. The Company shall not be liable for any damages whatsoever resulting from delays in meeting the estimated service date due to delays resulting from normal installation procedures. Such delays shall include, but not be limited to delays in obtaining necessary regulatory approvals for construction, delays in obtaining right-of-way approvals, delays in actual construction work being done by our vendor(s), and any delays due to any LEC where the Company is relying solely upon such LEC to meet such estimated due date which is beyond the Company’s control. 

With respect to the services, materials and equipment provided hereunder, the Telephone Company makes no promises, agreements, understandings, representations or warranties, expressed or implied, and hereby expressly disclaims all warranties, expressed or implied, not stated in this Tariff, and in particular disclaims all warranties of merchantability and fitness for a particular purpose. 
2.3	Responsibilities of The Customer 

The Customer may not, nor may the Customer permit others to, rearrange, disconnect, remove, attempt to repair, or otherwise interfere with any of the facilities or equipment installed by the Telephone Company, except upon the written consent of the Telephone Company.  The equipment the Telephone Company provides or installs at the Customer premises for use in connection with the service the Telephone Company offers shall not be used for any purpose other than for which it was provided. 

The Customer shall ensure that the equipment and/or system is properly interfaced with the Telephone Company’s facilities or service.  If the Federal Communications Commission or some other appropriate certifying body certifies terminal equipment as being technically acceptable for direct electrical connection with interstate communications service, the Telephone Company will permit such equipment to be connected with its channels without the use of protective interface devices. 

The Customer shall be responsible for securing its telephone equipment against being used to place fraudulent calls using the Telephone Company’s service.  The Customer shall be responsible for payment of all applicable charges for services provided by the Telephone Company and charged to the Customer’s accounts, even where those calls are originated by fraudulent means either from Customer’s premises or from remote locations. 

The Telephone Company shall be indemnified and held harmless by the Customer against claims of liable, slander, or the infringement of copyright, or for the unauthorized use of any trademark, trade name, or service mark, arising from the material transmitted over the Telephone Company’s service, against claims for infringement of patents arising from, combining with, or using in connection with, service, the Telephone Company’s apparatus and systems of the Customer; against all other claims arising out of any act or omission of the member in connection with the Telephone Company’s service.  The Customer shall be liable for: 

(a)	Loss due to theft, fire, flood, or other destruction of the Telephone Company’s equipment or facilities on Customer’s premises. 
(b)	Reimbursing the Telephone Company for damages to facilities or equipment caused by the negligence or willful acts of the Customer’s officers, employees, agents or contractors. 

Charges incurred with interconnect or local operating companies for service or service calls made to the Customer’s premises or on the Customer’s leased or owned telephonic equipment unless the Telephone Company specifically authorizes said visit or repairs in advance of the occurrence and the Telephone Company agrees in advance to accept the liability for said repairs or visit. 

Payment for all the Telephone Company service charges incurred through usage or direct action on the part of the Customer. 

The Customer may be required to verify in writing that it is duly authorized to order service at all locations designated by the Customer for service, and assumes financial responsibility for all locations designated by the Customer to receive the Telephone Company’s services.  If the verification (i.e., a letter of authorization) cannot be produced within five (5) calendar days of the request, the presubscription of the Customer’s locations are considered unauthorized. 

The Customer shall not use the Telephone Company name, logo or trademark in any promotional materials, contracts, Tariffs, service bills, etc., without expressed written authorization from the Telephone Company.  The Customer shall not use the Telephone Company name, logo or trademark in any pre-sale activities.  The Customer is prohibited from using the Telephone Company’s name or trademark on any of the Customer’s products or services. 

Customer may not assign or transfer any of its rights or services ordered without the prior written consent of the Telephone Company.  The Telephone Company may assign any service orders to its parent company or any affiliate.  The Telephone Company will notify Customers of any such assignment. 

2.4.	Payment of Charges

The Customer is responsible for the payment of all charges for facilities and services furnished by the Telephone Company to the Customer, and to all Users authorized by the Customer, regardless of whether those services are used by the Customer itself or shared with other persons. 

For billing of monthly charges, service is considered to be established upon the confirmation of third party verification processes. 

Usage charges will be billed monthly in arrears.  Customer will be billed for all usage accrued beginning immediately upon access to the service.  Customers will be billed for usage occurring during their specific 30-day billing cycle, which for purposes of computing charges shall be considered a month.  The rates charged to a Customer will be the rates in effect on the first day of the Customer’s billing cycle. 

Monthly charges for all access service components, provided hereunder, are billed in advance of service and reflect the rates in effect as of the date of the invoice.  A Customer’s first invoice may contain charges from previous periods for service provided from the date of installation through the current invoice period. 

Bills are due and payable as specified on the bill.  Bills may be paid by mail or in person at the business office of the Telephone Company or an agency authorized to receive such payment.  (The Telephone Company will provide a copy of the original/official bill, upon the request of the Customer, in Braille or no less than twenty-four (24) point bold-faced type print or both). All charges for service are payable only in United States currency.  Payment may be made by cash, check, money order, cashier’s check, or certain major credit cards. Customers shall have twenty-one (21) days from the date of the bill to pay the charges stated before charges are considered delinquent.
	
If any portion of the payment is not received by the Telephone Company, or if any portion of the payment is received by the Telephone Company in funds that are not immediately available, within thirty (30) days after the date of rendition, then a late payment penalty may be assessed.  The penalty for late payments shall be a 1.5% charge on the amount of the bill past due. 

Any disputed charge may be brought to the Telephone Company’s attention by verbal or written notification.  In the case of a billing dispute between the Customer and the Telephone Company that cannot be settled to their mutual satisfaction, the undisputed portion and subsequent bills must be paid on a timely basis, or the service may be subject to disconnection.  
The Customer may request an in-depth investigation into the disputed amount and a review by a manager of the Telephone Company.  During the period that the disputed amount is under investigation, the Telephone Company shall not pursue any collection procedures or assess late fees with regard to the disputed amount.  The Customer shall be required to pay the undisputed part of the bill, and if not paid, the Telephone Company may discontinue service.  In the event the dispute is not resolved, the Telephone Company shall inform the customer that the customer has the option to pursue the matter with the Public Utility Commission. 

The Customer is responsible to pay the Telephone Company for all toll calls or other third party charges resulting from the origination of calls to points outside the local exchange and for charges or calls billed to the Customer’s number. 

The Telephone Company may assess up to a twenty dollar ($20) charge for each returned check or credit card chargeback. 

If service is suspended/disconnected by the Telephone Company in accordance with the provisions of the Tariff and later restored, restoration of service will be subject to all applicable reconnection charges.
 
When circumstances prevent customers from paying their invoices in full, the Telephone Company may make special accommodations to assist customers by setting up a regular payment plan. Payment plans are only set up at the request of the customer.  Payment plans are intended to function as a short-term solution and will be reviewed and approved on an individual case basis. 

2.5.	Disconnection of Service by Customer

By giving notice, Customer may disconnect service at any time following its minimum service requirement(s). The reoccurring monthly service charge, plus associated taxes, shall be pro-rated for the actual number of days in which service has been provided, with non-used portion being refunded to the Customer.

2.6.	Cancellation for Cause

The Telephone Company may discontinue service or cancel an application for service, pursuant to applicable Commission rules, without incurring any liability for any of the following reasons:

(a)	Nonpayment of a delinquent bill for non-disputed regulated telecommunications services within a period;
(b)	Violation of or noncompliance with any provision of law, or of the tariffs or terms and conditions of service of the Telephone Company filed with and approved by the Commission;
(c)	Refusal to permit the Telephone Company reasonable access to its telecommunications facilities for recovery, maintenance, and inspection thereof;
(d)	Interconnection of a device, line, or channel to the Telephone Company’s facilities or equipment contrary to the Telephone Company’s terms and conditions of service on file with and approved by the Commission;
(e)	Use of telephone service in such manner as to interfere with reasonable service to other end users.

Service may be discontinued during normal business hours on or after the date specified in the notice of discontinuance. Service shall not be discontinued on a day when the offices of the Telephone Company are not available to facilitate reconnection of service or on a day immediately preceding such a day.

At least twenty-four (24) hours preceding a suspension, the Telephone Company shall make reasonable efforts to contact the Customer to advise him of the proposed discontinuance and what steps must be taken to avoid it.

Service shall not be disconnected unless written notice shall be sent or delivered to the Customer at least ten (10) days prior to the date of the proposed discontinuance.

2.7.	Notice and Communication

All notices and other communications required to be given pursuant to this Tariff shall be made in writing to Charter Fiberlink-Missouri, LLC, Attention: Legal Department- Director Legal and Regulatory Affairs, 12405 Powerscourt Drive, St. Louis, Missouri 63131-3674. Notices and other communications of either party, and all bills mailed by the Telephone Company, shall be presumed to have been delivered to the other party on the third business day following placement of the notice, communication or bill with the U.S. Mail or a private delivery service, prepaid and properly addressed, or when actually received or refused by the addressee, whichever occurs first. 

The Telephone Company or the Customer shall advise the other party of any changes to the addresses designated for notices, other communications or billing, by following the procedures for giving notice set forth herein.

2.8.	Taxes, Surcharges and Utility Fees

Customer is responsible for the payment of all federal, state and local taxes, surcharges, utility fees, or other similar fees (i.e., gross receipts tax, sales tax, municipal utilities tax, 911 surcharge or fees, universal service contributions) that may be levied by a governing body or bodies in conjunction with or as result of the service furnished under this Tariff. These charges will appear as separate line items on the Customer’s bill for service, an additional charge equal to the pro rata share of any occupation, franchise, business, license, excise privilege or other similar charge or tax, now or hereafter imposed upon the gross receipts or revenue of the Telephone Company by any municipal taxing body or municipal authority whether by statute, ordinance, law or otherwise, and whether presently due or to hereafter become due.

2.9.	Customer Billing Inquiries
Any customer who has a question regarding his/her telephone bill may contact Charter Telephone toll free at 1-866-207-3663. All surcharges or fees subject to MO PSC jurisdiction, other than taxes and jurisdictional surcharges, will be submitted to the MO PSC for prior approval. 

Filing a complaint with the Missouri Public Service Commission:

1.	Any customer of Telephone Company who feels aggrieved by a violation of any of the application of rules in this Local Exchange Tariff or of the Public Service Commission laws of Missouri relating to telecommunications companies, may file an informal or formal complaint under 4 CSR 240-2.070.

2.	If the Telephone Company and its customer fail to resolve a matter in dispute, the Telephone Company shall advise the customer of his/her right to file an informal or formal complaint with the Commission under 4 CSR 240-2.070.

3.	Pending the resolution of a complaint filed with the Commission, the subject matter of such complaint shall not constitute a basis for discontinuance of service.

Missouri Public Service Commission
200 Madison Street, Suite 100
PO Box 360
Jefferson, Missouri 63131-3674

Toll free number: 1-800-392-4211 

3.1.	Description of Services

The Telephone Company provides intrastate interexchange services, including direct dialed message telecommunications services to residential customers who subscribe to the Telephone Company’s Local Exchange Telecommunications Service, as described in P.S.C. MO – No. 1.  Service under this Tariff No. 4 is available only to customers who subscribe to the Telephone Company’s local exchange service.  The services offered under this Tariff No. 4 are only available on an interstate and intrastate bundled basis.  Customers may not choose separate in state and out of state toll providers.  Calls are rated based on the duration of the call and are billed in sixty (60) second increments.

3.1.2	Charges Based on Duration of Use
Calls are measured in duration increments of sixty (60) seconds. All calls which are fractions of a measurement increment are rounded up to the next whole unit.

Timing on completed calls begins when the call is answered by the called party. Answering is determined by hardware answer supervision in all cases where signaling is provided by the terminating local carrier and any intermediate carrier(s).

Timing terminates on all calls when the calling party hangs up or the Telephone Company’s network receives an on-hook signal from the terminating carrier.
Calls originating in one time period and terminating in another will be billed in proportion to the rates in effect during different segments of the call.

All times refer to local times.

Rates are not distance sensitive. As such, unless otherwise indicated, mileage bands are not applicable to the services offered.

Unless otherwise indicated, rates do not vary depending upon day or the time of day (Day, Evening, and Night/Weekend).

3.2	Product Description
3.2.1	Switched Outbound (1+)

Service provides the Telephone Company’s customers with the ability to originate calls from a Telephone Company-provided access line to all other stations on the public switched telephone network bearing the designation of any central office exchanges outside the Customer’s local calling area. This service is available on a switched basis only.

This service available to Local Telecommunications Services customers of the Telephone Company pursuant to the terms and conditions of the Telephone Company’s P.S.C. MO - No. 1 Tariff.

4.1	Rates and Charges

The following rates and charges are applicable to Residential Customers:

4.1.1	Switched Outbound (1+)

For all customers who choose the Telephone Company as their intraLATA toll and interLATA long distance provider.

Option 1 - Charter Basic
	
	Rate per Minute		$0.07 Interstate
	Rate per Minute		$0.10 Intrastate
	
•	No peak or off-peak rates
•	Interstate includes Continental US and Canada
•	Intrastate includes IntraLATA/local toll and InterLATA calls

Option 2 – Charter LD Package

	MRC Per Line		$4.95

	Rate per Minute		$0.05 Interstate 
	Rate per Minute		$0.10 Intrastate 
		
•	No peak or off-peak rates
•	Interstate includes Continental US and Canada
•	Intrastate includes IntraLATA/local toll and InterLATA calls

NOTE:	The per minute of use rates apply to 1+ calls only (i.e.: direct dialed) and not 0+. The MRC of $4.95 is applied to each customer line and not per account. Also this charge will be pro-rated for the first month and will be billed in advance.

5.1	Promotions

The Telephone Company may offer promotions for thirty (30) days or longer in the Telephone Company’s exchanges subject to the availability of facilities.  Promotions shall be offered to all similarly situated residence Customers who subscribe to additional lines. 

The Telephone Company will provide written notice to the Commission no less than seven (7) days prior to the beginning of each promotion period identifying the exchanges, LATAs, or Numbering Plan Areas (NPA) in which the promotions will be offered, the beginning and ending date of the promotion, and the specific type of waiver or credit. The written notice will be filed in an appendix in P.S.C. Mo. No.4, Interexchange Tariff of the Telephone Company.  

The Telephone Company will not offer a promotion where the projected revenues are not expected to cover long run incremental costs.

The Telephone Company will offer all promotions in a non-discriminatory manner.