Linked Comments - ER-2026-0260

Current Date/Time: 4/19/2026 1:18:57 AM

Linked Comments
ER-2026-0260

Comment No.	Date Filed	Comments
P202600979	4/7/2026 7:50 AM	I am writing as a Missouri resident and a Liberty Utilities customer to strongly oppose the proposed rate increase currently under review. (see attached PDF)
P202600980	4/7/2026 7:52 AM	It is ridiculous the amount of increases that Liberty has enforced on their customers since taking over Empire District. There are people who cannot keep up with these continuous increases. They already Charge people for a storm that occurred in Asbury. Shouldn’t that be paid off by now?
P202600982	4/7/2026 12:00 PM	am writing as a Missouri resident and a Liberty Utilities customer to strongly oppose the proposed rate increase currently under review. Liberty Utilities already charges rates that are significantly higher than surrounding utility providers. In my area, their rates are roughly 30–40% higher than comparable utilities. This alone places an unnecessary financial burden on families, homeowners, and small businesses who are already dealing with rising costs across the board. *See Attached
P202600983	4/7/2026 12:04 PM	I see Liberty is again requesting more in rate increases after you’ve already approved the huge phased in 3yr rate increase. Liberty already rakes in huge profits and has a horrible reputation in southwest Missouri; however, you approved a substantial rate increase this year. Are you going to kiss their ass again and give them even more they’ve decided to ask for. Thanks for representing Missourians (sarcasm if you didn’t catch that). Missourians obviously know where/who you stand up for. I will be contacting my local state Representative and Senator along with US counterparts to let them know what I think of Liberty and especially MoPSC who is supposed to protect the people of Missouri. Many of my friends plan on doing the same.
P202600984	4/7/2026 12:08 PM	I'm not sure if this is in regards to how the company bills its customers for electrical use, but I am frustrated on how my bill frequently goes up. I am on SSDI and on the level pay program and each year this goes up. I hear this from other people who receive SSDI and social security, fixed incomes, etc. My neighbor just paid her bill today - over $200, has other bills to pay, and has less than $50 for the rest of the month to live on. Many people I know (and more probably I don't know) are in the same boat. How is it that the utility companies, among other companies, expect us to live and survive?
P202600985	4/7/2026 12:14 PM	We are oppsed to Liberty increasing our rate for electric service. We went through their billing changes, contacted them numerous times, with resolution only coming several months later after Public Service Commission got involved. There are customers that still do not have resolutions. We don't think they can handle this large scale administrative change on top of what still lingers. Their customer service is zero, 0. We are opposed to rate increase!
P202600986	4/7/2026 2:26 PM	I am writing to protest the upcoming electricity rate increase proposed by Liberty Utilities. They were just recently granted a rate increase and now they want to add an additional $15 a month to everyone's power bill! Utility monopolies should be closely regulated, as the consumer has nowhere to go for alternatives. *See Attached
P202600987	4/7/2026 2:31 PM	Please stop letting big utility companies raise their rates. Things are hard already hard enoughfor people on a fixed income. As far as I can tell, liberty is doing a ok with the money they have now. Who do I go to ask more money to pay my bills?
P202600988	4/7/2026 2:46 PM	I protest the $15 dollar monthly raise on the monthly electric bill. It is very hard to pay their monthly electric and water bills when you are in your eighty's and on a fixed income. The electric bill is high enough and the water bill is double to what it used to be since Liberty took over.
P202600991	4/7/2026 2:49 PM	Our monthly average billing is $114.00. If our monthly payment increases by as much as $15.00 that would be one fifth of our monthly house payment. With the cost of living, gas for vehicles and propane going up, not to mention health care, we barely have enough to make ends meet. We are living on Social Security only. Please take this into consideration as you look at how this raise will impact more of the seniors living on meager incomes.
P202600992	4/7/2026 2:50 PM	We live in Willard Mo. And dispute the rate increase proposal by Liberty electric.
P202600995	4/7/2026 2:54 PM	Please do not allow Liberty to implement the huge rate hike that it wants. Although $15/month isn’t much for some people, it is for rural communities and for seniors. Liberty is already wanting to expand their easements here in Forsyth and not compensate land owners fairly. The rate hike is a flat increase meaning that the user has to pay it no matters how much they cut back on usage. Please do not allow this.
P202600997	4/7/2026 6:54 PM	I absolutely do not agree with a price increase. In fact, we need to do something in order to hold liberty accountable. I know multiple people have had bills through them that they have paid and liberty says that they haven’t. They are SCAMMING people.
P202600998	4/7/2026 8:20 PM	I am writing on behalf of my husband and myself; to ask that this purposed increase be DENIED. The electric bills we receive from Liberty Utilities are already outrageous. Our electric bills cost MORE than neighboring towns who pay for multiple utilities in one bill. A friend from the State of Washington was in shock when seeing our electric bill. She agrees it is asinine and even questioned how people are affording to live with the bills. We even decided for the future, we will not be living under Liberty’s control if we ever have the opportunity to move again. Please consider the families, elders, and the already struggling adults when making this decision. NO ONE wants this increase. PLEASE!
P202601000	4/7/2026 9:03 PM	Liberty utilities in Buffalo Missouri have already been caught with misleading billing practices and improper billing. Not only should they not be allowed to raise rates, they should be forced to lower rates. They are not members of our community and only seek to make as much money off of poor people as possible.
P202601002	4/7/2026 9:15 PM	Liberty was recently granted a large increase in its rates; there is no reasonable justification for this increase on top of the one they just received approval for. Do not grant this. The people of Missouri should not be on the hook to make money for Liberty's shareholders. This rate increase would harm Missouri residents who are already being squeezed on their budgets from all sides.
P202601003	4/8/2026 7:06 AM	Liberty has already raised prices plenty this year. We all have to pay for the increase in gas prices and so should they. Shouldering those costs off onto consumers is wrong.
P202601004	4/8/2026 7:51 AM	I am a Buffalo, Missouri resident and strongly oppose this rate increase by Liberty Utilities. A $15 monthly increase may seem small, but for many families here, it is not—we are already stretched thin. These repeated charges feel unfair and out of touch with the realities of rural communities. There is growing frustration not just locally, but across the country, with utilities shifting costs onto customers without accountability. Our community is losing trust and increasingly wants better, more responsive energy options. I urge the Missouri Public Service Commission to stand with the people and reject this increase. We want them removed as a provider in this area.
P202601006	4/8/2026 7:54 AM	I don't agree with temporary rate hike for costs Other business have these sorts of things built in to our business plan
P202601007	4/8/2026 8:13 AM	My husband & I are Liberty Utilities customers. We object to their recent ask of a rate hike. Their request of a 16% hike as well as their having the highest rates in Mo is obscene. Our bill will increase about $15 a month or $180 a year. We are on a fixed income. With all our expenses increasing, gas, insurance, food, etc., this is a hardship. Yes, Liberty does have an assistance program but we do not qualify. Liberty should concentrate on collecting their accounts that are in arrears (in excess of $18 million) & tightening their belts like the average consumer has to. And address their billing, customer service issues. I hope that the commission will NOT ok their rate hike.
P202601008	4/8/2026 8:39 AM	No, a temporary charge should not be allowed. Nothing is temporary. Why are we still paying charges on the 2021 Asbury storm damages. We don't even live near Asbury. We need temporary relief as the customer. Other companies give "rebates" to long term customers. Why can't Liberty? All they do is take our money.
P202601009	4/8/2026 9:01 AM	I would like to know from the PSC or one of their staff why due to Liberty poor investment strategies and excess spending that the consumer continuously gets hit with these raises. There is a difference between a want and a need for utility company and they have lots of needs. We are paying for coal plant and related demolition that they closed down due to politics and personal feelings versus the needs of the payers. I would like to know what laws and regulations you’re using to approve these unnecessary rate increases. We would’ve saved tens of millions of dollars during the rolling blackouts if they had had a coal plant online with 200 MW available versus zero from the renewals that are not always available.
P202601010	4/8/2026 9:04 AM	The increase desired by Liberty Utilities is excessive. How many times does this utility expect customers to allow an increase? Every time they have asked for an increase, it is passed quickly and effortlessly while the customers are burdened with another increase in their electric bill. Enough is enough! Customers have to learn to live within their limits according to the deposits in their checking or saving accounts due to their work or retirement allow. This utility acts like customers have an unlimited amount of funds available to agree with the desires of Liberty utility. It is time that this utility learns to plan for the future by keeping costs down for the consumer for many months before asking for yet another increase.
P202601011	4/8/2026 9:23 AM	They said on the news that Liberty was going to raise electric by 15 dollars a month. This will cause a hardship on a lot of people.
P202601012	4/8/2026 12:13 PM	Please do not allow Liberty to rise our bills, we can barely get by now paying on average of 500 a month during warm months and 300 a month during cold months. And I use gas for heating, so this tells you just how much they are already overcharging in the SW MO area. Please stop them.
P202601013	4/8/2026 12:15 PM	They do not need any more money. It's hard enough to pay the bills we have.
P202601014	4/8/2026 12:24 PM	My wages don't increase because of a global market shift. If I have to pay more and change my budget in order to maintain the same requirements then the electric company can do the same. I don't have the option to shop around for electricity
P202601015	4/8/2026 2:17 PM	Dont allow liberty a single move. Cut them full off from state help. You would be helping a foreign entity harm your Citizens. They are literally draining us and the state and local officials seem to keep giving them tax incentives and breaks while they raise prices on us… Don't approve anything else for that monopoly. If you do I'll consider it full treason. knowingly betraying your fellow people for profit. I'll be checking financial records
P202601016	4/8/2026 2:18 PM	I wish to object to the temporary increase related to Liberty's temporary fuel rate increase. I must say it is Liberty's prices are unaffordable as it is now and they were just granted an increase. One increase hardly goes through until they are asking again for another. Their recent increases should take care of what additional money they need for the fuel charge and we as consumers should not have to choose between eating or electricity to run our households. Please for ONCE, side with the consumer. Do not be a rubber stamp for this organization who cannot even bill their customers correctly.
P202601017	4/8/2026 2:26 PM	I am against this rate increase! The average person is getting hit from all sides what with tariffs, rising gasoline prices, general inflation, the cost of homeowners insurance, and unemployment pressures. When is this going to stop? The majority of Americans are not rich people who can continue to be burdened with all these rising costs! Will you all not be happy until we’re all losing our homes and out on the streets. I and my husband are retired. We have managed to save a little and have social security. This year's social security COLA didn’t even cover the rise in Medicare and our Part D prescription plans. I am also against the average Joe having to pay rising electricity payments to pay for big AI power plants. NO NO NO
P202601019	4/8/2026 3:09 PM	I'd like for the PSC to deny Liberty Utilities request for a temporary rate increase. Liberty is a very profitable company, and I feel Liberty can absorb the cost especially since it's temporary. The public is always asked to cough up more money for rate increases, but the company is never willing to share any of the pain of rising costs. It's time for Liberty and its shareholders to make a little less money and help out their customers who they supposedly care about. Thank you.
P202601020	4/8/2026 4:20 PM	As a Missouri resident, I oppose Liberty Utilities’ request under case PR-26-62. Liberty has already been granted a three-year rate increase, and we are still in year one. Requesting additional increases now is unreasonable and places an unfair burden on residents. As a monopoly utility, Liberty must be held to a higher standard. Recent findings regarding major flaws in their billing practices further call this request into question: https://urldefense.com/v3/__https://www.fourstateshomepage.com/news/local/missouri-finds-major-flaws-in-liberty-utilities-billing-practices/__;!!I_2Np51FQg!hyJ_zKBktXHgTouWmZNV6fwPsECzTcsjpX1m3nFERJ9d0XGCsh1mhe5-5RH-GeJ2mldaCveDHOKhpEA9GNuD_w$ Previous rate increase approval: https://urldefense.com/v3/__htt
P202601021	4/8/2026 4:30 PM	We are opposed of this hike. Even if they say it is temporary. The PSC just approved a hike for Liberty for the Joplin area. We are already still paying ridiculous fees from the Asbury Plant and 2021 storms, which is nonsense and unjust to the customers. We have solar and they buy back our unused power, but they have not raised the amount they are buying from us. Consumers can only take so much. We are seniors and live on a budget and this company continues to raise their rates. It is time for the commission to tell Liberty NO.
P202601023	4/8/2026 4:43 PM	I’m writing this email in regards to a recent conversation I had with Liberty personal who stated that there is a proposed rate increase to Liberty customers for “fuel needs”. I personally find this proposal highly inappropriate and another mark on the already stained Liberty “customer service” reputation littered with issues that have plagued many in our community for quite some time. (See attached PDF)
P202601024	4/8/2026 4:57 PM	My bill is high enough. I live in a brand new duplex. It is only 4 years old and my bill has gotten over 700 bucks. It's only me and my husband that live here, and we are not even home during the day. We are at work. Please do not keep raising our bill we cannot afford it.
P202601025	4/8/2026 5:19 PM	They are requesting a rate increase and I don’t think they deserve this considering there billing practices aren’t correct and they have been overcharging for months now and they have not made any improvements so o day they shouldn’t be allowed and increase they are requesting even if it’s temporary we are already paying a lot as it is .
P202601026	4/8/2026 6:19 PM	You cannot approve this rate increase. My wife and I saved for 10 years to buy our first house. 2 years ago we found that in Bolivar. This has turned into a nightmare we could have never imagined. $1000+ utility bills that have put us in extreme debt. We are now extremely far behind on our utilities because we simply cant keep up with the astronomical prices or confusing billing system Liberty uses. There is no one at the in person office now that can even help.
P202601027	4/8/2026 9:21 PM	This pay increase should not happen. The constant rate increases is far beyond inflation.
P202601028	4/8/2026 9:21 PM	This pay increase should not happen. The constant rate increases is far beyond inflation.
P202601029	4/8/2026 9:25 PM	Liberty is wanting to raise the already outrageous high electricity yet unwilling to resolve late billing, incorrect billing, over charging customers, price gouging, sending multiple billing statements, creating confusion without resolving the issues. They need to be investigated and held accountable. The people are asking for help to look into this company.
P202601030	4/8/2026 11:42 PM	Liberty has asked for another price increase. This is on top of numerous extra fees they’ve been adding to our bills, which has raised my electric and water bill by $100 compared to previous bills from years past. I even replaced my HVAC system to a more efficient system and it is still a lot higher. Also, Liberty has not fixed their billing issues. I get paper invoices that say I owe one amount and when I look online it says I owe a different amount. I am rarely home to use electric, water and sewer and keep the thermostat at 65 in the winter and 74 in the summer. despite all my efforts I’m still paying more each month.
P202601031	4/9/2026 5:59 AM	The Canadian based electric company has bled American families long enough. Allowing increased rates again with their unethical billing and sky high rates is ruining homes. Resale of a home that is on liberty utilities is very hard, and overall affordability nearly impossible. No more fee increases for them. Make it a free market where people may choose their power services keeps rates affordable
P202601032	4/9/2026 6:06 AM	To the Missouri Public Service Commission, I respectfully request that the Commission deny Liberty Utilities’ proposed rate increase. I have serious concerns about ongoing billing issues, including lack of transparency, inconsistency, and difficulty understanding charges. These practices create financial strain and undermine customer trust. Before any rate increase is approved, Liberty Utilities should be required to correct these problems and demonstrate accurate, clear, and fair billing. Customers should not bear higher costs while these concerns remain unresolved. Thank you for your consideration. Sincerely, Kimberly Gage
P202601034	4/9/2026 7:21 AM	There should not be a temporary price hike for Liberty. They are overcharging their customers now. People are struggling with paying bills, fixed income or not, a rate increase only hurts the public.
P202601035	4/9/2026 7:44 AM	Please do not approve this increase as we can’t afford this. It will put a hardship on us and we might have to leave our A/C off this summer and due to my medical condition I really need to air.
P202601036	4/9/2026 7:45 AM	As a resident of Joplin I cannot afford another rate increase by Liberty. When the electric payment is more than my car payment and almost cost of mortgage that’s ridiculous. Tell them no
P202601037	4/9/2026 7:46 AM	I am a homeowner in Joplin. Liberty Utilities is asking for another rate increase. We are still paying for their failed wind farm that is not generating the savings they said that it would. I can't feel sorry for them. They are not making reasonable decisions and we the account holders are having to pay for their missteps.
P202601038	4/9/2026 7:50 AM	Stop allowing any kind of increase. The people are sinking and all our money is going to Canada why is it that their cost of doing business is passed on to the customers such as in Storm damage, I’m sure they have insurance like we are supposed to, Asbury cleanup. Fuel charges. Come on Seriously
P202601039	4/9/2026 7:53 AM	Look, I rea6sont think this will do anything, you guys obviously don't really care what we say. But we are struggling here. I heat my house with wood for the most part. When the fire gets low around 3 am until about 7 am the heat kicks on up to about 64 degrees. I just had to spread out $1200 over the next 12 months because we can't pay the bill. That 1200 was only 2 and a half months. Please, please, please stop giving this company rate increases every single year. We are drowning here.
P202601040	4/9/2026 7:54 AM	Are you kidding me with a rate increase directly after an investigation found they were manipulating our bills? Why would you even consider approving it? They said the bills would be cheaper with the new system. If they want to charge more for electric they can charge Canadians more money. They have no added costs, and haven't even upgraded the infrastructure in any meaningful way. Deny them, nobody wants it, and they haven't even issued an apology with refunds. Most people have no idea to know wether or not they are screwing us over. This is completely unacceptable, and it should be an automatic denial. People of Joplin are already paying too much as it is, and it feels like y'all don't even have our backs.
P202601041	4/9/2026 7:55 AM	PLEASE do not allow this organization to raise our gas rates any higher than they already have! People across the board are not going to be able to survive this if it doesn’t stop!
P202601042	4/9/2026 7:58 AM	I am outraged that they have the nerve to ask for any more money when our bills are already through the roof. They do not seem to care that people living on fixed incomes and social security cannot continue to pay these bills without struggling. Our bills in the winter are already $500 to $600 a month, putting a strain on us. This is unfair and unjust. They need to stop adding more charges on us. We already pay for an Ashbury cost each month and will have that for it says up to 13 years. Sorry but we cannot help mother nature does what she does, then we have a fuel adjustment ever month already when they do not even come and read our meters. Please do not allow. This is becoming a financial strain on people.
P202601045	4/9/2026 8:02 AM	As a business who runs primarily on liberty water and electric the continued hike in rates is devastating to local businesses. We have had nothing but issues with liberty. It is a nightmare. They are crooks. They will run all of the businesses out of bolivar eventually. I hope we will never have to close. But in the mean time we will have to pass the rate increases onto our customers.
P202601046	4/9/2026 8:04 AM	They will charge for anything and everything. They make it impossible to have a normal bill. They screw the customers regularly. This company needs to be absorbed by southwest electric. Absolutely ridiculous to raise rates during the summer months, let alone during winter when its the hardest for families!
P202601047	4/9/2026 8:06 AM	a Canadian company never should have been allowed to buy american utilities! the meters are made wrong! nobody had this issue untill those meters got here! It has ruined our lives! they installed bad water meters also they had no decimal on them. the meters are wrong put some old meters back in to prove it!
P202601048	4/9/2026 8:07 AM	I strongly feel like Liberty should not get a rate increase, even temporary. Prices are already outrageous and their billing practices/system are poor.
P202601049	4/9/2026 8:09 AM	In the last couple of years, i've noticed that my winter bills are extremely high. It does very hard on a single income to pay $400 plus bill for several months in a row. My dad , who lived in his house by himself , was paying over $500 plus for several months. I am not sure what's going on with the pricing , but it needs to be reduced. It is hard enough already to make ends meet. Knowing that we have to have electricity, I feel liberty is price (gouging). I pray that filling out this form will do good. Thank you for your time.
P202601050	4/9/2026 8:10 AM	This hurts our community. People can’t afford to pay what they are paying now let alone add more to it. This is a greedy corporation who doesn’t care about anyone. Everyone in our town would leave Liberty if we could but we can’t and they it! We are stuck with selfish people getting rich while we suffer
P202601051	4/9/2026 8:12 AM	We are paying high enough utilities and many suffering who can not afford rates now. Plus there are terrible billing issues! They need to get business problems fixed before asking for a raise.
P202601052	4/9/2026 8:14 AM	I am barely able to get by and make my payments and I am working 3 jobs. Please don’t increase the rates.
P202601053	4/9/2026 8:15 AM	Our bill is nearing $300 monthly for the 2 of us (senior citizens) small 2bd home. It clearly states in my billing that a yr ago our bill was $58.00! Nothing has changed except for our provider!
P202601054	4/9/2026 8:17 AM	I am a widow that has Liberty for my water and sewer. I live outside of city limits. Do not get choice in voting. There is no way I can afford to have my water and sewer bill increase.
P202601055	4/9/2026 8:22 AM	I am writing to express my opposition to the temporary Liberty Utilities rate increase. I don't believe that the consumer should have to compensate for the fact that Liberty is unable to properly compensate for fluctuations in energy cost. As a single income household, I am already fighting increases on goods and services across the board, such as gasoline, insurance, food, and Water/Electric costs that are already disproportionately higher - Liberty's base rate per KWH is already double what Springfield City Utilities' rate is.
P202601057	4/9/2026 8:43 AM	Do yourselves and the people of Missouri a favor and reject the increases that Liberty Utilities requests. It’s highway robbery on the working poor and working class of Missouri. Liberty Utilities and the Missouri commission that governs this utility should be ashamed for all the times you have increased rates on your most vulnerable constituents. I hope everyone involved with these decisions can get their shit together.
P202601059	4/9/2026 9:00 AM	Please see attached
P202601060	4/9/2026 9:03 AM	Why allow utility companies to constantly charge customers more? Utilities companies used to use their profits to offset cost of upgrades and changes. For the past 30+ years they distribute their profits to board remember an share holders then charged customers for general maintenance. It's not rocket science to see this. Customers are their piggy banks due to our policy makers failing to protect their constituents.
P202601061	4/9/2026 9:05 AM	I feel that Liberty still has not met your expectations for improvement to the structures, taking care of their billing problem which is still ongoing., they can pay it off in the future but they just need to go after a loan through a bank to do improvements at this time. I hopefully you reject any temporary increase.
P202601062	4/9/2026 9:09 AM	In regards to the recent request by Liberty utilities for an increased adjustment under it Fuel and Purchased Power Adjustment Clause. I feel like Liberty utilities should spend more time trying to figure out their billing issues since twice in the last month I've had to call in and straighten out things on my bill that they still can't get correct, and quit worrying about more ways that they can charge us even more for the electricity that all the other electric companies and co-ops sell to their customers at a much cheaper rate.
P202601063	4/9/2026 9:12 AM	PLEASE do not allow this organization to raise our gas rates any higher than they already have! People across the board are not going to be able to survive this if it doesn’t stop!
P202601064	4/9/2026 9:24 AM	This should not be so,we should not have to pay more to improve their business! This is their own responsibility! I am making the request to deny the increase they are asking for?? This is not our responsibility, in order to receive service from them! They already have a terrible billing system over charging everyone who relays upon their service! No No No , increase!! Ty
P202601065	4/9/2026 9:26 AM	The Missouri Public Service Commission must deny Liberty Utilities’ rate increase. Your own findings cite “extensive deficiencies” and “persistent and material failures” in billing and customer service. Our bill is so high that I close down 3/4 of the house during the winter. I still have a bill that exceeds $700 a month and my main heat source is a fireplace! Realtors in our local Facebook groups talk about homes that are not selling or renting because buyers fear Liberty’s extreme bills, excessive fees, and high minimum charges. Rewarding a utility that overcharges, violates tariffs, and fails its customers is indefensible. Until Liberty proves accurate billing and basic competence, this Commission must reject any increase.
P202601066	4/9/2026 9:28 AM	If supplier does not provide better quality service or product they should not continuously receive rate increase approval! Their board is making tons of money every time you all approve rates increases! You are killing the common consumer with these constant increases
P202601068	4/9/2026 10:20 AM	To the Missouri Public Service Commission, I oppose the proposed FAC increase by Liberty Utilities. While FAC allows cost recovery, this proposal shifts fuel market volatility almost entirely onto customers without sufficient evidence of cost controls, hedging, or least-cost procurement. This creates an imbalance where ratepayers bear risk while the utility remains insulated. The impact on communities is significant, especially for low- and moderate-income households and small businesses already facing high energy burdens. I urge the Commission to require stronger prudence review, implement risk-sharing, and consider phased recovery to reduce customer impact.
P202601069	4/9/2026 10:49 AM	I realize the deadline that was set by The Missouri Public Service Commission's (PSC) intervention deadline of April 17, 2026 is fast approaching. The Empire District Electric Company doing business as Liberty (Empire),is requesting an adjustment under its Fuel and Purchased Power Adjustment Clause (FAC) and was told "ALL" billing issues had to be fixed. I have been a Liberty Customer for over 16+ years and I have never felt as violated or seen such price gouging as I have over the past year or two. *See Attached
P202601072	4/9/2026 1:02 PM	I am not sure what else can be said to the state that hasn't already been said. Liberty Utilities lacks the accounting, professionalism, and general decency to justify any requests to the state or its citizens at all. Their billing practices are abhorrent, and they cannot be trusted to give you even account level numbers that are accurate. Why should I trust any of their numbers here? Stop letting their bad practices slide. Tell them no. Flat out "no." No conditional rewards, no compromises. Tell them no. Their nefarious business practices have gone on long enough.
P202601074	4/9/2026 2:03 PM	Please do not allow Liberty to continually raise our rates. They’re so high now that people can’t afford them. I wonder how other utility companies can offer such lower rates but Liberty keeps bleeding their customers dry
P202601075	4/9/2026 2:05 PM	Please DO NOT approve a rate increase for Liberty Electric Utilities!
P202601076	4/9/2026 2:19 PM	I am writing to you regarding the proposed Liberty rate hike. While I am not against progress, the proposed rate hike is just that, a rate hike. Liberty has been overcharging for electricity for years and the commission has allowed it. Liberty is the HIGHEST electric company in the state. You are asking for another rate increase when we just saw a huge spike in our bills already. You have allowed multiple rate hikes recently and for what? Where is the proof that this company is actually using the money for anything they have already proposed. We are still seeing constant issues from Liberty. First and foremost, the unregulated electricity that is delivered to their customers. There are constant electrical spikes that *See Attached
P202601077	4/9/2026 3:05 PM	Please see attached
P202601078	4/9/2026 3:23 PM	Kathy is against any increase in rates. Wants the PSC to deny any increase in rates. They are on a fixed income and cannot afford a $15 proposed increase
P202601080	4/9/2026 4:36 PM	The Missouri Public Service Commission must deny Liberty Utilities’ rate increase. Your own investigation found “extensive deficiencies” and “persistent and material failures” in billing and customer service, including tariff violations and overcharges. Tens of thousands of customers experienced billing issues, including missing, delayed, and duplicate bills caused by a system Liberty “wasn’t prepared to roll out.” Customers have endured errors, inflated charges, and months without bills followed by massive balances. Rewarding this level of failure with another rate increase is unacceptable. Until Liberty demonstrates consistent compliance and reliable billing, any increase should be denied. You are killing this town with rate increases.
P202601081	4/9/2026 5:15 PM	The fact that we are discussing a rate increase of any kind for liberty is unbelievable. The PSC is part of the problem. Rates nearly double of your cooperatives in the area. Inaccurate billing and you all are even considering a rate increase?
P202601082	4/9/2026 7:37 PM	As a taxpayer, I am requesting that you stand with the people of Missouri and deny Liberty’s request. They have been allowed to overcharge us, makeup ridiculous fees and charges, and make us pay for EVERYTHING while they find more ways to charge us more. They over bill us, double and triple bill us. We are at the point where we are having to choose between electricity/water and our other bills/food. As a single parent with one income and no government help, outside minimal healthcare, I am asking you to tree ll them NO! Tell them enough is enough! Choose the people of Missouri over this company from Canada! I am attaching my latest bill showing them calculating my balance incorrectly. I can’t make their math math. Tell them NO more!
P202601083	4/10/2026 7:15 AM	Liberty has been the reason why home and business owners are moving out of Bolivar. We moved to the city limits July 1st 2025 and it is a huge regret. Rates are already sky high and a rate increase will stagger us and our community. My 82 year old mother has been charged for her water and her neighbor's water. Her neighbor has also been charged for his water. She lives on $1200 per month and much of that goes to Liberty. They are robbing us! DO NOT APPROVE THIS.
P202601084	4/10/2026 7:36 AM	Until we see a change in the billing practices no rate increase should be given. For many years things were fine in this area. Today I could mail my bill in 40 days ahead of time and still receive a shutoff notice. An investigation into this problem is necessary. It’s been going on for way too many years.
P202601085	4/10/2026 7:44 AM	NO MORE RATE INCREASES BY LIBERTY. PEOPLE STRUGGLE 2 BUY FOOD & SOMETIMES DO WITHOUT 2 KEEP UTILITIES ON. LIBERTY ELECTRIC GET OUT OF BOLIVAR, MO. KEHO U R A THIEF. DAMN U AS R MAGAS &THUGLICANS.
P202601086	4/10/2026 7:48 AM	As a Missouri resident, I oppose Liberty Utilities’ request under case PR-26-62. Liberty has already been granted a three-year rate increase, and we are still in year one. Requesting additional increases now is unreasonable and places an unfair burden on residents. As a monopoly utility, Liberty must be held to a higher standard. Recent findings regarding major flaws in their billing practices further call this request into question. I urge the Commission to reject this request or subject it to strict scrutiny.
P202601087	4/10/2026 9:09 AM	Our rates and absurd billing practices have caused us to release an employee to be able to afford our erratic electric bills. In January we received a normal 30 day bill cycle for the average 2200 per month. In March we received a bill for a 39 day cycle totaling over $5500 dollars. I still have not received any explanation of meter readings besides they are estimated. If I do t pay my bills it goes against my credit. They don’t deserve a right increase because they can’t even manage correct billing practices. If I did the same, my small business, I would be closed.
P202601088	4/10/2026 9:14 AM	Our rates and absurd billing practices have caused us to release an employee to be able to afford our erratic electric bills. In January we received a normal 30 day bill cycle for the average 2200 per month. In March we received a bill for a 39 day cycle totaling over $5500 dollars. I still have not received any explanation of meter readings besides they are estimated. If I do t pay my bills it goes against my credit. They don’t deserve a rate increase because they can’t even manage correct billing practices. If I did the same, my small business, I would be closed.
P202601089	4/10/2026 10:39 AM	The Missouri Public Service Commission must deny Liberty Utilities’ rate increase. Your own findings cite “extensive deficiencies” and “persistent and material failures” in billing and customer service. Realtors in our local Facebook groups talk about homes that are not selling or renting because buyers fear Liberty’s extreme bills, excessive fees, and high minimum charges. Rewarding a utility that overcharges, violates tariffs, and fails its customers is indefensible. Until Liberty proves accurate billing and basic competence, this Commission must reject any increase. Please say no to this irresponsible company who seems to have no conscience, organization, integrity, or sensibility and continue to fleece the public.
P202601091	4/10/2026 11:37 AM	I do not think that should be granted until they get all of there billing problems corrected. They should concentrate on that and let all else go except emergencies. They have let this go on for so long from an accounting standpoint it will never be right. I will move if I have to from Missouri just to get away from there service. Thank you
P202601094	4/10/2026 1:21 PM	First, it states “temporary “ but we all know that will not be the case. Where is the guarantee ? This increase is too much, too fast. Seniors on fixed incomes and low wage earners will struggle, possibly putting them in past due bills and potentially cut offs. Make this temporary rate hike only for businesses with more than 50 employees and cut out the Liberty management bonus for this time period, or even stop the 401k employee match for a period of time. I say NO Never this high percentage increase with Empire Electric Cheryl LaRose- whose father worked over 40 years for Empire Electric
P202601095	4/10/2026 2:09 PM	Case No. ER-2026-0260 & EO-2026-0261 Missouri Public Service Commission (PSC) should find out what the costs associated with power generation are. If liberty missed its energy recover financial goals because it predicted more energy sales than what occurred, then did it not generate that energy thus reducing fuel costs or did it not sell that energy somewhere else? If we the people used less then fuel consumption would be lower, maintenance should be lower. Why is the recovery based on kwh used/sold. Should it not be the consumer's % of usage against the total? So if old lady A uses 1% of the total power consumed then she is only responsible for 1% of the recovery cost?
P202601097	4/11/2026 7:45 AM	I highly disagree with a price increase. The pricing of utilities with this company are already high and will strongly affect our economy on many other areas.
P202601098	4/11/2026 9:01 PM	Liberty Utilities should NOT be granted a rate increase until they correct their metering and billing practices! I moved into my home 1/16/26, I only lived in the home for 2 weeks until my first bill. During that time I had no TV, washer/dryer, or stove. I kept my house below 60 degrees. My first bill was $270. My 2nd bill with Liberty - after living in the home a full month and having a TV, washer/dryer, and stove was $165. Their metering and billing make NO SENSE. I do not trust them and panic each month to get my bill. They are still charging people for a storm clean up from 2021. They should not be rewarded with a rate increase until they fix their existing issues. Everyone in Bolivar hates this utility and we deserve to have a choice!
P202601099	4/13/2026 7:34 AM	I am writing to complain about Liberty Utilities wanting to raise our rates. To what end can they just keep raising our rates? They are now one of the highest per kWh electric companies. They ask for money to rework the coal fire plants and they got it. They ask for money to knock it down they got it. They asked for money because they can't keep up when bad weather hits, they get it. If they had kept the coal plant, maybe they wouldn't have had the issues they are making the ratepayers pay for their mistakes. They are getting enough from us. How about all of them take a pay cut? $60 an hour is a little much for workers. (see attached PDF)
P202601100	4/13/2026 7:42 AM	I oppose Liberty Utilities’ (FAC) request. Liberty has already been granted a three-year rate increase, and we are still in year one. Requesting additional increases now is unreasonable and places an unfair burden on residents. As a monopoly utility, Liberty must be held to a higher standard. Recent findings regarding major flaws in their billing practices further call this request into question: https://urldefense.com/v3/__https://www.fourstateshomepage.com/news/local/missouri-finds-major-flaws-in-liberty-utilities-billing-practices/ Previous rate increase approval: https://www.fourstateshomepage.com/news/local/missouri-regulators-approve-97m-liberty-rate-increase-with-conditions/. I urge the Commission to reject this request.
P202601101	4/13/2026 7:51 AM	Please do not allow Liberty to increase our rates. I question each month if my payment will be the same time of the month. Last January I had 2 payments that month. My husband and I are both retired and draw social security so our income is not a large amount. We did receive the notice of a virtual meeting this Thursday. However we will not be able to attend. Please protect all of Liberty's customers so we are not charged higher costs just because this is what they want. I have never understood why we are charged every month a Storm and Asbury charge. I just do not want any more extra charges on my bill. I have lived in my home since the early 70s. I do not have a choice to whom I receive electricity from. Please protect us. Thank you.
P202601102	4/13/2026 7:58 AM	You 5 pieces of shit are killing Missouri Residents!! Everyone of you deserve to lose everything in your life and become homeless! Every time Empire or Liberty has asked for an increase… You give it to them!! Electric bill for average Missouri residents are over $400 per month. Why don’t you make them use their profits to invest back into their own Company?
P202601103	4/13/2026 7:59 AM	These rate increases are completely and utterly out of control! Some people are paying more for their electric bill each month than they are their damn mortgage! Do you work for us as the consumer or are you getting paid by the companies to give them every little rate increase that they want? There’s a growing belief that it’s the latter. And after these last few rate increases, I am beginning to believe it 100%. At some point this has to stop. Let some of their investors take home a few less thousand dollars one month let their CEO not get a huge bonus one year. Please do what’s right for the people of Missouri and do your job for us. The people who elected you.
P202601104	4/13/2026 8:02 AM	We do not want to pay another rate increase. Missourians are struggling financially and you know it, yet you allow this Canadian corporation to relentlessly increase the rate when it is already too high for many to afford. Don't betray Missouri. Protect its citizens.
P202601105	4/13/2026 8:04 AM	We already pay one of the highest KWH charges. Liberty needs to manage the resources they have more efficiently and transparently rather than be allowed to continually ask for increases. This Canadian company is taking advantage of American regulations and resources. Having Liberty as our required electric company has lowered our property value as most people are preferring homes across town that use Southwest.
P202601106	4/13/2026 8:05 AM	Another rate increase?? When does it end? Were still paying for a winter storm from years ago! If they need more money then maybe they shouldn't pay their ceo millions. Every buisness has its losses. Its time they start seeing their losses and stop making their consumer pay for them! Whoever is letting them get away with rate increases year after year should be investigated. Obviously pockets are lined for someone to want a rate increase on their bill!
P202601107	4/13/2026 9:31 AM	Liberty shouldn't get this increase. They are still getting money for Asbury and the storm. I am still miffed about all the billing issues and still having problem. They do not need an increase. I am sick of them! Wish you'd run them out.
P202601108	4/13/2026 11:17 AM	I’m a city council member for Noel, Missouri. We are a small community in the southwest corner of the state. I’m reading this rate increase and I’m having a hard time understanding why Liberty is asking for a rate increase again? Didn’t they do this a few years ago? Also, they bought out my municipal water district and raised the rate just over 3x what it was. I don’t know how much more hikes our community can take! We are getting hit everywhere! None of the improvements they promised have happened in my area, and none of these improvements are for my area. Please don’t allow them to hit us again. It’s a crime that a foreign-owned company is allowed to control our water and power infrastructure. Don't allow us to get railroaded again!
P202601109	4/13/2026 4:42 PM	Liberty is already stealing hundreds of thousands of dollars from the citizens of this town and state. Life is unaffordable as it is, and they have no empathy for that. People will move out of their houses, REQUEST TO TURN OFF THE UTILITIES, and then the fucking company doesn't turn off the utilities in that name, they keep charging the OLD TENANT for the NEW TENANT utility usage. Even with paper proof, they refuse to settle it and force people to pay for times they didn't even live in the house. They don't need a rate increase. They need to get the fuck out of our state! Down with Liberty Utilities!
P202601111	4/15/2026 7:37 AM	Please do not allow Liberty to raise our rates any more. They are still charging us every month for a storm from February of 2021. Why do they get to charge customers for their loss? I can't bill anyone for my losses when a storm comes. They should have had insurance to cover it or an emergency fund. They also are being investigated for their billing practices, so they do not handle their finances very well. Unfortunately, our income has not increased to even cover a minimum increase. Our raises this year were 3% and the increase in the health insurance more than ate that up. Have mercy on us.
P202601112	4/15/2026 7:39 AM	Stop Liberty rate increase. Already too high compared to like venues.
P202601114	4/15/2026 8:35 AM	See attached
P202601117	4/15/2026 3:15 PM	I am completely opposed to Liberty Utilities request for yet another rate increase. I don't care that it's only 15 dollars extra a month. That's on top of the recent increases they have already implemented. I am sick and tired of this Canadian company robbing us all and providing garbage customer service and support. It's way past time to get rid of utilities monopolies in this state. Say NO to their increase request. Please we are all one electric bill away from being homeless out here 🙏
P202601123	4/16/2026 10:40 AM	I will be direct with my response. From my perspective Liberty has not corrected their billing issue. They should not be allowed to increase rates until they can correct current issue. I have attended all Bolivar meetings, being given direct contact names and numbers , as of yet my bills are still an issue. I have no trust that billing they provide is correct. I own my primary home and 9 rental that revert to my name when a Tenant move out. I follow liberty’s system and they do not meet the basic standard. When I call the liberty representee cannot explain and “will have to research” and get back to me. Pleases consider the customer point of on this issue. Libert should not be reward fort bad performance.
P202601125	4/16/2026 10:43 AM	Since Liberty took over from Empire it seems like electricity bills have already been increased. I can't even get them to send me my statements for the bills by mail. I oppose them being able to increase the electric bills by $15 or more a month on all customers. Thank you.
P202601127	4/16/2026 4:18 PM	Allowing Liberty additional rate increases will cause an untenable burden on consumers. Liberty should be required to reinvest profit into their company, not force consumers to foot the bill for them to continue to pay shareholders.
P202601129	4/16/2026 4:51 PM	"They have the money to pay for their own fuel. They've made their choices, back to Asbury. Neither they, the Commission, nor legislators can roll-back their decisions. This goes back to Gov. Parson & Gov. Kehoe. The Co. should've not been allowed to pass the cost to Asbury onto customers and that is per the fire martial. This is fraudulent and stealing. Then they ask for securitization due to their own poor decisions. Now they're asking for more increases even though there are hundreds of documented customers with issues. There are also net-metering customers who are still having billing and customer service issues
P202601137	4/17/2026 7:37 AM	More increases, when does it stop? They never decrease or control cost. This is what happens when they have a monopoly….every rate increase is approved at a lower rate, but approved.
P202601138	4/17/2026 7:45 AM	We are tired of Liberty's rate increases!! ENOUGH is ENOUGH!!
P202601139	4/17/2026 8:02 AM	As a customer who is also paying adjusted fuel prices for necessary motor vehicle transportation, I make a request that no rate increase be granted. Liberty has made some choices that possibly weren't the best economical decisions. The customers should not be required to make up for those decisions, with yet another rate increase.
P202601141	4/17/2026 10:57 AM	As a customer who is also paying adjusted fuel prices for necessary motor vehicle transportation, I make a request that no rate increase be granted. Liberty has made some choices that possibly weren't the best economical decisions. The customers should not be required to make up for those decisions, with yet another rate increase.
P202601142	4/17/2026 11:22 AM	I am a liberty user. We already cannot afford our bills. Let alone another price hike. Please put a stop to this. We the people cannot afford anything. Im tired of picking between food and paying my bills and I have a great job. Its still not enough. Please stop the increases.
P202601144	4/17/2026 1:09 PM	I appreciate the work you have done thus far by slowing any monies allowed to Liberty pending rate case and putting a two-year pause on their asking for further rate cases. Yet it seems only a hoop for them to jump through. By watching all your agendas, they still can’t do it. Meanwhile, they have (FAC) rate case, new transmission lines, a new 250GW generation plant. So, they’re already looking for more, even though PSC staff has stated they can’t get their house in order! (see attached PDF)